HELP

How to determine the wrist size:
Use a flexible measuring tape or piece of string and measure above your wrist bone.
• If using string, measure the length of the string corresponding to your wrist circumference with a ruler.
• Don’t add any extra length – i will add some room  for a comfortable fit.
• Find the corresponding size from the drop down menu

Do you send proofs?

We do not send proofs unless it was specifically asked and agreed with the buyer.

Do you ship international?

Yes! We offer WORLDWIDE shipping.

How long does it take to receive my order?

It takes about 1-5 business days to process your order. Please note that during holidays processing time may be extended.

Average shipping time to US/Canada 5-10 business days, delays are possible during the holiday season. Tracking is available.

Some other countries can take quite a while to get packages through customs.

Please be aware that I can't guarantee the exact date of delivery. 

Any taxes or duties are the responsibility of the buyer.

I ship everything with international registered mail with tracking information available.

What is your Exchange & Return Policy?

Customized items: Please kindly note that customized items can’t be exchanged or returned.

For items without customization: If an item doesn't fit and needs to be exchanged for a bigger or smaller size, please send me an email and return the item to my address:

K. Maksimova
Estr. Principal 43A-1esq
2640-364 Mafra Gare
Portugal

I will send you the new item free of charge.

I accept Returns within 30 days after receiving the products and when the items have damaged caused by the company. Please send me an email if you have any questions contactbegenuine@gmail.com!

I would absolutely love to help you out.

Do you accept custom orders?

Yes! Please contact me via contactbegenuine@gmail.com

Are you in any retailers in my area?

I would love to be! If you want to carry my products please contact me via contactbegenuine@gmail.com